Shipping policy
Because our slings are hand-built by a small team here in the USA, the amount of stock on hand can change depending on current demand. Our fulfillment schedule can fluctuate from the next day to 3 weeks. If you have any questions, feel free to check in at support@panslings.com. All of our customers will receive a shipping confirmation email when their order has shipped.
All orders are shipped with tracking, and a tracking link will be provided in your shipping confirmation email.
Shipping Policy
Processing and Shipping Times
Once processed, your order will be shipped. Please note that shipping times are estimates and may vary based on your location and carrier delays.
Ownership and Responsibility
Once your package leaves our facility and is in the possession of the shipping carrier, we have no control over the package. We can only see what you see with tracking information. We can try to help resolve shipping issues and want to make the shipping experience as seamless as possible. But the carrier ultimately has responsibility for the package. This includes any issues related to delivery, such as delays, damage, or lost packages. If the package was lost or damaged before delivery, we will work with you to get it resolved. However, once the package is marked as "Delivered," we are unable to issue refunds or replacements.
Resolving Shipping Issues
If you experience a shipping-related problem, we can work with the carrier to help resolve the issue. It is also helpful if you contact the carrier directly. The carrier representative will sometimes deflect back to us, but we have no control once the package is in their possession. If the package is lost by the carrier prior to the package being marked as "Delivered," we will file a claim with the carrier and get you a new product. If the package is missing or stolen after it is marked as "Delivered," we can not file a claim, issue a refund, or provide a free replacement product.
Please keep your tracking number handy, as the carrier will need it to assist you.
Incorrect Shipping Information
We are not responsible for packages that are undeliverable due to incorrect or incomplete shipping information provided by the customer. Please double-check your address carefully before completing your order. If a package is returned to us due to an address error, you will be responsible for any additional shipping costs to resend the package.
By placing an order with us, you agree to these terms. If you have any questions about this policy, please contact us before placing your order.
Domestic Shipping Rates and Estimates
We offer free domestic standard shipping (5-8 days) on orders over $85. For non-USA orders, expedited shipping, or shipping for orders under $85, charges for your order will be calculated and displayed at checkout, including any applicable taxes or duties.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
Please understand that we may be restricted from shipping to certain countries.
Your order may be subject to import duties and taxes (including VAT). These duties and taxes should be applied at checkout for most customers. However, there may be instances when they are not calculated and paid for at checkout and may be incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applicable and are your responsibility as the customer.
How do I check the status of my order?
When your order ships, you will receive an email notification that will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. Also, please be aware that the USPS recycles its tracking numbers. If the initial information on a newly issued tracking number states that the package was delivered days before the product was ordered, then it is a recycled tracking number, and it usually updates in 24-48 hours with the correct information.
If you haven’t received your shipping confirmation within 6 days of placing your order, please contact us at support@panslings.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some delivery services, including FedEx and UPS, do not deliver to USPS PO boxes. Please do not select non-USPS shipping services if you use a P.O. box.
Refunds, returns, and exchanges
We accept returns up to 60 days after purchase confirmation if the item is unused and in its original condition, and we will refund the full order amount minus the shipping cost for the return.
If you have any further questions, please don't hesitate to contact us at support@panslings.com